Two tech startups are tapping into AI to assist companies raise their customer support

Two tech startups, TalkVia AI and a2b Transformation have joined forces to deal with Australia’s job scarcity with Generative Pre-trained Transformer (GPT)-powered digital employees for customer support roles. 

Queensland-based TalkVia AI streamlines customer support conversations utilizing synthetic intelligence and helps companies interact with prospects on a bigger scale. 

Victorian tech co a2b Transformation offers companies with digital know-how and options utilizing automation, AI, and robotics. 

The pair have partnered to construct a military of  generative synthetic intelligence-based digital employees as an all-in-one resolution for companies struggling within the present financial droop. 

GPT is the AI tech behind OpenAI’s immediate hit, ChatGPT, which persons are utilizing to put in writing every part from enterprise pitches to tune lyrics and homework.

TalkVia AI founder Ray Man stated the talents scarcity had significantly hit the customer support sector.

“Folks can’t get sufficient workers, so we’re attempting to ease the burden on contact centres by utilising AI on-line and over the cellphone,” he stated. 

“The upcoming launch of GPT-4 is ready to revolutionise how companies function, streamlining processes and driving effectivity to new heights.”

TalkVia AI has been working with giant language fashions since 2019.

Man stated the A2B Transformation partnership was important for correct know-how setup and integration in numerous enterprise fashions. 

“Historically, a difficulty has been that administration says, ‘let’s simply get AI’,” he stated.

Man believes it’s crucial to implement a method that helps current workers adapt to a hybrid workforce.

“A2B Transformation are specialists in that space, so it made excellent enterprise sense to affix forces,” he stated. 

TalkVia AI is now pivoting with a brand new partnership, rebranding by including AI to its title and launching a brand new web site.

“We wished to be sure that once we’re delivering options, any individual there can have a look at it from the actual enterprise’ operational perspective,” Man stated.

A2B Transformation Managing Director Liam Kelly stated workforce pressures triggered by Covid-19 had elevated the urge for food for AI applied sciences.

“It’s virtually like an ideal storm for the onset of hyper-automation,” he stated.

Kelly stated there was an enormous alternative for companies to embrace AI as prospects turned more and more fed up with lengthy wait instances and poor service. His CEO Anthony Giannoccaro agrees.

“That is extra about adoption and AI changing into the brand new regular by providing robots as a service,” he stated.

TalkVia AI is competing towards large names like Google, Amazon, and Microsoft, utilizing its know-how made over the past 5 years.

Man believes his group had developed the world’s greatest conversational AI platform by specializing in two issues: constructing one piece of know-how that may be deployed on any system and high quality buyer interplay.